Contact us
Email the team and a person will reply, usually within one business day.
support@tapchord.com →Support
How can we help?
Answers to common questions, and a direct line to the team when you need one.
Restore Pro
Bought Pro on another phone or tablet? Tap any Pro feature to open the Pro sheet, then choose Restore purchase while signed in to the same Apple ID or Google account.
Subscriptions & refunds
Subscriptions are billed by Apple or Google. Manage or cancel them in your App Store or Google Play subscription settings. Refunds are handled by the store.
Your saved chords
Saved chords and progressions live only on your device. Deleting the app removes them, so copy any sheets you want to keep first.
No sound?
Check your media volume and whether audio is going to a Bluetooth speaker or headphones. Tapchord plays through the media channel, so it works even with the ring/silent switch on.
Found a wrong chord?
Tell us the instrument, tuning and the frets you tapped, and what you expected to see. A screenshot helps a lot.
Report a bug →Frequently asked
- How does the reverse chord finder work?
- Tap the frets you are holding on the on-screen fretboard, mute or open strings above the nut, and Tapchord names the chord straight away, including slash chords and inversions. Ghost dots suggest the notes that complete nearby chords.
- Which instruments and tunings are supported?
- Guitar in standard tuning is free. Pro adds bass, ukulele and 7-string guitar, plus more than 40 alternate tunings such as drop D, DADGAD, open G and half step down. A left-handed fretboard is available for everyone.
- Is Tapchord free?
- Yes. The chord finder, chord library, scale maps, progression builder and transposer are free on guitar. Pro unlocks every instrument and tuning, the progression idea generator, unlimited saves, extra sounds, the scale drone and exports. Pro is available as a one-time Lifetime purchase or a yearly or monthly subscription.
- Do I need an account or an internet connection?
- No. There is no sign-up and everything runs on your phone, including the sound engine, so Tapchord works offline. Your saved chords and progressions stay on your device.
- Can I hear the chords?
- Every chord and progression can be played back. The sound is synthesised on the device as a plucked string, with acoustic included and clean electric and nylon voices in Pro.
- How does the capo transposer work?
- Pick the key a song is in and the key you want to sing it in. Tapchord rewrites every chord, or keeps the shapes you know and tells you which fret to put the capo on. Pro exports the sheet as a PDF.
- I bought Pro on another device. How do I get it back?
- Open Tapchord, tap any Pro feature to open the Pro sheet, and choose Restore purchase. Use the same Apple ID or Google account you bought with. No account with us is needed.
Still stuck?
Email us with your device, the app version and what happened.
